smartSense Consulting Solutions
Conversational Booking Widget
Embeddable conversational widget that guides users through complex booking flows — deployed across multiple enterprise products.
Real-time streaming chat with live availability
20–30% faster feature delivery via shared component layer
The Problem
Booking flows across enterprise products had high drop-off rates — complex forms and lack of guidance left users stuck mid-flow.
What I Built
Designed and built an embeddable, conversational booking widget that replaces traditional form flows with a guided, chat-like experience. Integrated with existing enterprise APIs via WebSocket for real-time availability and confirmation.
Technologies
- React
- TypeScript
- REST
- WebSocket
- Tailwind CSS